MOCKUPS / DIGITAL PROOFS:
Before producing any order, Free Style Promotions will send you a mockup of your order to ensure we produce exactly the item you want. The mockup is as accurate as we can make it, but minor differences in sizing and placement of decoration may occur on the final product. If there is an issue with your mockup, please respond as soon as possible with your changes.
Please note that requesting multiple revisions of a mockup will delay the production of your order. We will not begin production until we have written or emailed approval of the provided mockups. Once a mockup has been approved, no further changes may be made, and you are responsible for any misspellings, typos, incorrect colors, incorrect logos, or other mistakes that were not fixed during the mockup process. We will not grant refunds for mistakes that were present in approved mockups.
ARTWORK, VECTORIZING, AND DIGITIZING FEES:
Fees for having your logo vectorized or digitized will only be refunded if you cancel your order before the vectorizing or digitizing has begun. Artwork creation fees will only be refunded if you cancel your order before the artwork creation process has begun. Once a design has been vectorized or digitized, or custom artwork has been created, they are not eligible for a refund even if you cancel your order.