MOCKUPS / DIGITAL PROOFS

   Before producing any order, Free Style Promotions will send you a mockup of your order to ensure we produce exactly the item you want. The mockup is as accurate as we can make it, but minor differences in sizing and placement of decoration may occur on the final product. If there is an issue with your mockup, please respond as soon as possible with your changes.
   Please note that requesting multiple revisions of a mockup will delay the production of your order. We will not begin production until we have written or emailed approval of the provided mockups. Once a mockup has been approved, no further changes may be made, and you are responsible for any misspellings, typos, incorrect colors, incorrect logos, or other mistakes that were not fixed during the mockup process. We will not grant refunds for mistakes that were present in approved mockups.

ARTWORK, VECTORIZING, AND DIGITIZING FEES

   Fees for having your logo vectorized or digitized will only be refunded if you cancel your order before the vectorizing or digitizing has begun. Artwork creation fees will only be refunded if you cancel your order before the artwork creation process has begun. Once a design has been vectorized or digitized, or custom artwork has been created, they are not eligible for a refund even if you cancel your order.

BLANK PRODUCTS

   We accept returns of blank products that are unworn and unwashed within 15 days of the purchase date. To initiate the return process, please contact our customer service team with your order number and the reason for the return. Once your return is approved, we will provide you with a return shipping label. The returned product must be in its original condition and packaging. Once we receive and inspect the product, we will issue a refund to the original payment method, minus any shipping costs.

DECORATED PRODUCTS

   We take great care in creating high-quality decorated products, but if the decoration is flawed or damaged, we are happy to accept returns within 10 days of receiving the product. Please contact our customer service team with your order number and the reason for the return.
   We may ask for photos of the flawed or damaged decoration for our records. If your return is approved, we will provide you with a return shipping label. The returned product must be in its original condition and packaging. Once we receive and inspect the product, we will issue a refund to the original payment method, minus any shipping costs. Please note that we do not accept returns for decorated products if the decoration is not flawed or damaged.

PROMOTIONAL PRODUCTS

   Promotional products (Mugs, lanyards, flags, tents, facemasks, etc.) are not eligible for returns or refunds.

MOCKUPS / DIGITAL PROOFS:

   Before producing any order, Free Style Promotions will send you a mockup of your order to ensure we produce exactly the item you want. The mockup is as accurate as we can make it, but minor differences in sizing and placement of decoration may occur on the final product. If there is an issue with your mockup, please respond as soon as possible with your changes.
   Please note that requesting multiple revisions of a mockup will delay the production of your order. We will not begin production until we have written or emailed approval of the provided mockups. Once a mockup has been approved, no further changes may be made, and you are responsible for any misspellings, typos, incorrect colors, incorrect logos, or other mistakes that were not fixed during the mockup process. We will not grant refunds for mistakes that were present in approved mockups.

ARTWORK, VECTORIZING, AND DIGITIZING FEES:

   Fees for having your logo vectorized or digitized will only be refunded if you cancel your order before the vectorizing or digitizing has begun. Artwork creation fees will only be refunded if you cancel your order before the artwork creation process has begun. Once a design has been vectorized or digitized, or custom artwork has been created, they are not eligible for a refund even if you cancel your order.

BLANK PRODUCTS:

   We accept returns of blank products that are unworn and unwashed within 15 days of the purchase date. To initiate the return process, please contact our customer service team with your order number and the reason for the return. Once your return is approved, we will provide you with a return shipping label. The returned product must be in its original condition and packaging. Once we receive and inspect the product, we will issue a refund to the original payment method, minus any shipping costs.

DECORATED PRODUCTS:

   We take great care in creating high-quality decorated products, but if the decoration is flawed or damaged, we are happy to accept returns within 10 days of receiving the product. Please contact our customer service team with your order number and the reason for the return.
   We may ask for photos of the flawed or damaged decoration for our records. If your return is approved, we will provide you with a return shipping label. The returned product must be in its original condition and packaging. Once we receive and inspect the product, we will issue a refund to the original payment method, minus any shipping costs. Please note that we do not accept returns for decorated products if the decoration is not flawed or damaged.

PROMOTIONAL PRODUCTS:

   Promotional products (Mugs, lanyards, flags, tents, facemasks, etc.) are not eligible for returns or refunds.