FREQUENTLY ASKED QUESTIONS

Ordering

Order Process

  1. Completing Checkout
  2. Receiving Confirmation Email
  3. Submitting the Artwork
  4. Approving the Digital Proof
  5. Production begins
  6. Order ships out.
    • Tracking Number
    • Ground Shipping 2 – 5 days
    • Rush Orders

Reorder Process

  1. Completing Checkout
  2. Receiving Confirmation Email
  3. Production begins
  4. Order ships out.
    • Tracking Number
    • Ground Shipping 2 – 5 days
    • Rush Orders

Product Details

Understanding Waterproofing

Size Chart

General Information

You can leave us a review HERE

If you are not pleased please contact us at hello@fsgpromo.com

Yes, we will send over proofs for approval before any production begins.

Yes, until you approve our art proof you may make edits to your logo.

Yes you can cancel or adjust your order at many points in the order process. For cancellation it must occur before the Art Approval.

To view our complete policy visit HERE

Artwork

That is fine, You can submit your artwork HERE at any time during the order process.

We support all common image file types; .JPG, .PNG, .WEBP, .SVG, .AI

Yes we keep your logo on record for any potential future orders.

Artwork submission for orders is located HERE

If you wish to have custom PMS colors used please contact us at Orders@fsgpromo.com to see if we are able to match the colors for you.

The Logo / Design is limited to 1 Design per location per an order.

Shipping

Within 14 Business Days after Proof Approval.

Yes we offer a few expedited options.

  • 2 Day Ship
  • 3 Day Ship
  • 4 Day Ship
  • 5 Day Ship

Please Contact us for more information. 414-543-4443

We do not offer shipping outside the 50 States and Puerto Rico

Yes we can blind ship an order. To do so please specify a blind ship in the “More Details” section of the checkout and input the recipients address as the shipping address.